Deputy Director of Border Services

Loyal Source


Under the general supervision of the Director of Border Services, this position will provide mission critical, integrated, operational support to specific contracts and/or facilities and their infrastructure essentials. The major support areas in this position are Program Managers, Deputy Program Managers & Management personnel while managing the Program Support Specialists (PSS). Critical tasks will include the coordination of the operations and maintenance of assigned contracts and missions. This position will have direct oversight and supervision of the Orlando based CBP Program Management team and will be responsible for all personnel actions within that scope.

The Deputy Director of Border Services provides day-to-day operational management of Program Management and the PSS team for specific contracts and/or facilities as necessary to ensure mission success. 



·       Responsible for direct oversight and supervision of the CBP Program Management and PSS Team: hiring, training, employee development and retention.

·       Evaluates and manage staffing levels across multiple teams within the CBP program.

·       Serves as a liaison between internal policy issues and program staff

·       Manages and evaluates work plans, objectives, and goals, ensuring the operation and programs are running effectively, efficiently, and collaboratively.

·       Ensures that job responsibilities are clearly communicated, and duties delegated appropriately among program staff.

·       Creates, implements, and enforces policies and procedures necessary to enhance program effectiveness.

·       Oversee and evaluate program development and implementation of training plans in collaboration with Program Management team.

·       Oversee management of PSS team payroll reconciliation that assists employees with correcting timesheets in Data Basics and troubleshooting pay issues.

·       Oversee management of PSS team quality review process that assists with monthly/yearly training risk and/or meet contract requirements.

·       Review PSS team Program and Policy Development for quality indicators and process improvement recommendations.

·       Conduct performance reviews of the Program Management Team

·       Provide regular operations updates and recommendations to the Director of Border Services

·       When tasked, act as the Director of Border Services-HQ



  • Requires (5) years’ relevant experience in related fields: operations, project management, business administration, healthcare administration, workforce solutions, staffing.

·       A thorough understanding of healthcare workforce solutions and services markets.

·       Experience with Customs and Border Protection, Homeland Security, Military, OR other Government related field preferred.

·       Minimum of (5) years of administrative and/or program support experience in healthcare staffing, office management, or working in a similar healthcare environment

·       Minimum of (3) years’ experience leading multi-disciplinary teams

·       Strong supervisory skills managing other leaders within an organization.

·       Excellent organizational and multitasking skills are required, including the ability to coordinate multiple tasks concurrently.

·       Excellent people skills required with the ability to communicate effectively and interact with people of diverse backgrounds.

·       Superior written and verbal communication skills are required.

·       Ability to obtain a Level 4 Public Trust Security Clearance.


EDUCATION/CERTIFICATION: BA/BS in related field is required.


·       Must possess and exercise professional tact and have the capability and capacity to develop and manage complex business partnerships with multiple organizations.

·       Communicates and works well with others in a team environment.

·       Enthusiastic, competitive, results-driven, and solutions-orientated with a strong work ethic and integrity.

·       Superior organizational, presentation and negotiation skills.

·       Ability to thrive in a challenging environment requiring a high degree of deadline-driven productivity, commitment, adaptability, communication, initiative, and follow-through.

·       Effective time management skills, with strong organization and prioritization abilities.

·       Self-motivated and able to work with short deadlines and competing demands.

·       A strong collaborator with superb people skills.






·       Ability to apply common sense understanding of the program to carry out detailed instructions involving multiple variables and personnel.

·       Ability to retain information quickly.


·       Competent in the use of MS Word and Excel.

·       Competent in Outlook

·       Competent in Google platforms

·       Competent using SharePoint.

·       Experience in Salesforce platform or similar preferred.

·       Experience with Deputy, Kronos scheduler or similar preferred 

Loyal Source is an Orlando-based workforce solutions provider dedicated to delivering elite services worldwide. With a focus in government healthcare, technical and support services, engineering, and travel healthcare, Loyal Source provides exceptional custom solutions to both private enterprise and government agencies. Loyal Source is a military friendly employers and proud partner of the Military Spouse Employment Partnership program.

For more information go to our website and follow us on LinkedIn, Facebook & Twitter for other positions currently open.

Loyal Source does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. #CB

This contractor and subcontractor abides by the requirements of 41 CFR 60-1.4(a)60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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