National Accounts Manager

The Account Manager is a senior position responsible for leading strategic initiatives aimed at significantly enhancing provider satisfaction, expanding the examiner network, and optimizing operational efficiency. This role entails managing relationships with high-profile, large account holders and serving as the principal liaison between Operations, Quality Assurance (QA), and the Training team. The Account Manager ensures that providers adhere to compliance and contractual guidelines.

Must be able to successfully pass National Agency Check with Inquiries (NACI) background investigation.

Salary: Starting at $85,000/year

Responsibilities

Strategic Examiner Network Management:

·       Oversee and manage relationships with high-profile and large account provider networks, ensuring that all program eligibility requirements are met.

·       Lead strategic initiatives to enhance provider engagement and satisfaction across the board.

·       Ensure that all VA TRAIN and MDE4VETS Training requirements are met by collaborating with internal and cross-functional teams.

·       Implement proactive measures to anticipate and resolve potential issues to prevent downstream problems and optimize the provider experience.

Advanced Training and Development:

·       Maintain up-to-date provider availability in MDE4VETS and Salesforce.

·       Develop and implement advanced training programs for providers to ensure the timely and accurate completion of high-quality medical reports as per contractual requirements.

·       Facilitate high-level meetings and training sessions to enhance communication and skills for both internal and external stakeholders.

High-Level Interdepartmental Collaboration and Trend Analysis:

·       Collaborate closely with senior management, internal teams, and external partners to streamline and optimize operations.

·       Conduct in-depth trend analysis to identify growth opportunities and enhance examiner experience and network efficiency.

·       Provide strategic recommendations based on data trends to drive improvements in the overall provider network.

Leadership and Additional Responsibilities:

·       Lead initiatives to ensure efficient provider coverage for special events.

·       Spearhead the development and refinement of training and communication strategies to achieve business objectives.

·       Mentor and support junior team members in their professional development.

·       Perform other high-level duties and responsibilities as assigned by executive management.

Additional Responsibilities:

·       Assist in identifying provider coverage for special events.

·       Lead initiatives to refine and implement effective training and communication strategies.

·       Perform other duties and responsibilities as assigned by management.

Requirements

·       Bachelor’s degree from an accredited institution in a healthcare-related field or equivalent work/educational experience.

·       Proven ability to adapt to a dynamic work environment while handling multiple—and often competing—priorities.

·       Must have 3-5 years of Account Management experience

·       1+ years of MDE account management experience in lieu of previous experience requirement can be acceptable

Preferred Requirements

·       Extensive experience with MDE systems.

·       Prior experience managing large accounts or high-profile clients.

About Loyal Source

Loyal Source is an Orlando-based workforce solutions provider dedicated to delivering elite services worldwide, with a focus in government healthcare, technical and support services, engineering, and travel healthcare. Loyal Source provides exceptional custom solutions to both private enterprise and government agencies. Loyal Source is a military friendly employer and proud partner of the Military Spouse Employment Partnership program.

For more information go to our website www.loyalsource.com and follow us on LinkedIn, Facebook & Twitter for other positions currently open.

Loyal Source does not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.

This contractor and subcontractor abides by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.