Operations Support Specialist

Summary:

The Operations Support Specialist provides essential administrative and operational support to the MDE / Mobile Medical Unit (MMU) Operations, ensuring accurate data read for MMU stops, and internal and external coordination. This role plays a key part in maintaining data accuracy, facilitating communication, and supporting MMU Operations from data analysis and coordination to inventory management. The specialist will work closely with scheduling teams, drivers, warehouse staff and MMU parking licensors.

Under the direction of direct supervisor, the Corporate Support Specialist (OSS) provides day-to-day administrative assistance in support of specific contracts and/or facilities as necessary to ensure mission success. This will include performing administrative and program support tasks outlined in the statement of work provided by the client and/or customer Loyal Source is supporting. Individuals in an OSS role will work at the contractor’s corporate office to support administrative functions that support the program management staff and are consistent with the tasks as outlined in the statement of work.

DUTIES AND FUNCTIONS:

·       Assist with route identification in a specific region, consistent communications, and data updates for MMU operations.

·       Call, text, email potential licensors to secure MMU parking space, ensure completion and proper filing of all required documentation.

·       Request signature for drafted lease agreements from licensors and follow up to complete and finalize the process.  

·       Update the MMU schedule with name of providers, medical assistants, open providers schedule and availability in the system and communicate when needed.

·       Provide information to drivers about current schedule or any changes to the schedule; keep records of maintenance and follow up MMU maintenance with drivers.

·       Keep MMU office and medical supply updated and request re-supply when needed.

·       Send personalized professional messages to the licensors to keep the best working relationship.

·       Act as a liaison between drivers, providers, licensors, and internal operations team to ensure alignment and seamless execution of tasks.

·       Maintain accurate records and ensure consistency across platforms and systems.

QUALIFICATIONS:

·       Minimum of one year administrative and/or program support experience in healthcare staffing, office management, fleet management or working in a similar healthcare environment

·       Excellent organizational and multitasking skills are required, including the ability to coordinate multiple tasks concurrently

·       Excellent interpersonal skills required with the ability to communicate effectively and interact with people of diverse backgrounds

·       Demonstrate the propensity of higher learning and analytical thinking

EDUCATION/CERTIFICATION: BA/BS in related field is required

SKILLS/ABILITIES:             

·       Must possess and exercise diplomatic tact and have the capability and capacity to develop and manage complex business relationships with multiple organizations

·       Communicates and works well with others in a team environment.

·       Enthusiastic, competitive, results-driven, and solutions-orientated with a strong work ethic and integrity.

·       Superior organizational, presentation and negotiation skills.

·       Ability to thrive in a challenging environment requiring high degree of deadline-driven productivity, commitment, adaptability, communication, initiative, and follow-through.

·       Ability to use google map to create and read maps

·       Effective time management skills, with strong organization and prioritization abilities.

·       A strong team player with superb interpersonal skills.

TECHNOLOGICAL ABILITY:           

·       Competent in the use of MS Word and Excel.

·       Competent in Outlook

·       Competent in Google platforms

PHYSICAL DEMANDS:

• Ability to sit for extended periods
• Manual dexterity for computer use
• Visual acuity for screen-based work
• Must be able to perform job duties with or without reasonable accommodation

Loyal Source is an Orlando-based workforce solutions provider dedicated to delivering elite services worldwide. With a focus in government healthcare, technical and support services, engineering, and travel healthcare, Loyal Source provides exceptional custom solutions to both private enterprise and government agencies. Loyal Source is a military friendly employers and proud partner of the Military Spouse Employment Partnership program. 

For more information go to our website www.loyalsource.com and follow us on LinkedIn, Facebook & Twitter for other positions currently open.  

Loyal Source does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. 

This contractor and subcontractor abides by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a).
These regulations prohibit discrimination against qualified individuals on the basis of protected veteran status or disability, and require affirmative action by covered prime contractors.