Loyal Source is actively seeking an experienced Specialty Technician, for a contract assignment in Chantilly, VA.
Specialty Technician is responsible for backend support on integrated and ancillary systems. The Specialty Technician should be experienced in the installation, programming, maintenance and service of one or more system types as well as have IT skills for supporting backend infrastructure. This includes knowledge of how to configure and troubleshoot integrated systems, networked components, and applications. Specific skills for this position include but are not limited to networking, interfacing, database management, and application management.
§ Respond to telephone calls, email, and internal staff requests for technical support to include documentation, tracking, and monitoring of the request to ensure a timely resolution
§ Identify, prioritize and escalate support tickets requiring urgent attention
§ Diagnose and resolve technical hardware and software issues
§ Follow up on reassigned unresolved requests
§ Research questions using available information resources
§ Escalate to appropriate team to dispatch Field Technician if the issue can’t be resolved remotely
§ Track all service cases including those delegated to Field Technicians to ensure the highest level of customer service and resolution of issues
§ Forward and escalate all reported complaints or complex issues to the appropriate parties
§ Research and share new and unique problems with the team to determine the best possible solution
• Familiarity with IP/Networking and comfortable navigating various OS evolutions
• AV control programming experience Creston, Extron, AMX. Or ability to work with programmers to load updated Control Programming Files and test changes as necessary
• Solid understanding of SOW’s, blueprint drawing comprehension, schematics, and device installation best practices
• Pro Audio Experience, DSP, and Live Sound applications
• IP Video Based Certification
• Rauland, Fire Alarm & Network Certification, & DCJS (not needed but would really like cross skilled individual)
• Available for on-call rotation
Loyal Source is an Orlando-based workforce solutions provider dedicated to delivering elite services worldwide. With a focus in government healthcare, technical and support services, engineering, and travel healthcare, Loyal Source provides exceptional custom solutions to both private enterprise and government agencies. Loyal Source is a military friendly employers and proud partner of the Military Spouse Employment Partnership program.
For more information go to our website www.loyalsource.com and follow us on LinkedIn, Facebook & Twitter for other positions currently open.
Loyal Source does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
This contractor and subcontractor abides by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.