Technical Customer Service Representative

Role Overview

The Technical Customer Service Representative provides support for security systems, access control, and customer service operations. Training is provided for all responsibilities.

Key Responsibilities

• Alarm & Emergency Handling: Monitor incoming alarm signals, interpret events, and take appropriate action (dispatch guards/emergency services, notify leadership).
• Customer Communication: Make outbound calls and respond to inquiries regarding unusual system activity.
• Technical Support: Troubleshoot and program/re-program access control and CCTV systems; assist technicians and customers.
• Administrative Tasks: Process mail, greet visitors, transfer calls, update reports, and maintain organizational charts.
• Scheduling & Coordination: Arrange service calls, installations, and project timelines; track progress.
• Security Credential Management: Handle Smart ID cards, PIV processing, clearance updates, badge activation, and troubleshooting.
• Inventory & Key Management: Organize, distribute, and maintain keys and related records.
• Emergency Support: Assist during emergency operations and exercises.
• Reporting: Log daily activities and prepare regular reports.

Pay: $25/hr

Requirements

• Ability to work flexible hours (between 5 AM – 9 PM).
• Strong phone communication, typing, reading, and writing skills.
• Comfortable following verbal and written instructions.
• Occasional onsite repair and programming assistance.

Loyal Source is an Orlando-based workforce solutions provider dedicated to delivering elite services worldwide. With a focus in government healthcare, technical and support services, engineering, and travel healthcare, Loyal Source provides exceptional custom solutions to both private enterprise and government agencies. Loyal Source is a military friendly employers and proud partner of the Military Spouse Employment Partnership program. 

For more information go to our website www.loyalsource.com and follow us on LinkedIn, Facebook & Twitter for other positions currently open. 

Loyal Source does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. 

This contractor and subcontractor abides by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a).
These regulations prohibit discrimination against qualified individuals on the basis of protected veteran status or disability, and require affirmative action by covered prime contractors.