Service Manager

Job Title: Service Manager

Position Summary:

The Service Operations Manager is responsible for planning, implementing, and managing all activities of the Service workforce to ensure operational excellence and profitability. This role drives productivity, optimizes resource utilization, and ensures superior customer service while meeting company objectives for growth and financial performance.

Key Responsibilities:

• Oversee and manage the entire Service workforce, ensuring alignment with company goals.
• Achieve gross profit objectives through effective scheduling, field productivity, cost control, and maximizing billings.
• Provide supervision, personnel deployment, and material coordination to ensure maximum profit potential.
• Manage indirect costs and expenses to remain below budget levels.
• Ensure all work meets client and company standards and agreed parameters.
• Deliver timely sales support to maintain full productivity of service technicians.
• Prepare proposals for potential clients and assist in driving new customer acquisitions.
• Set realistic schedules for self and team to maximize resource utilization and timely task completion.
• Direct and coordinate workforce activities to achieve or exceed company sales standards.
• Determine staffing needs; interview, hire, develop, and manage employees, including annual and monthly performance reviews.
• Prepare budgets, manage revenues and expenses, and generate reports documenting results.
• Authorize departmental expenditures in compliance with company policy.
• May engineer, plan, schedule, service, program, and/or install fire alarm systems and related low-voltage systems.
• Perform other duties as assigned.

Experience:

• Minimum of 5 years in Field Leadership dealing with Security (fire also preferred)
• Previous P&L responsibility and experience driving business growth.
• Strong understanding of fire, CCTV, security, card access systems, and low-voltage installation/testing.

Skills & Requirements:

• Expertise in organizational effectiveness and operations management.
• Strong knowledge of financial and accounting principles.
• Experience in employee relations, talent management, team building, and customer service.
• Superior management, time management, and planning skills.
• Ability to influence peers and management effectively.
• Familiarity with NFPA 25 and NFPA 72 codes.
• Willingness to travel, including nights and weekends, as needed.
• Ability to read and interpret technical documents and company policies in English.

Physical Requirements:

• Ability to climb ladders, lift up to 50 lbs, and work in various environments including confined spaces.
• Ability to remain stationary for extended periods and perform general office duties, including computer use.

Pay Rate: $105,000

Loyal Source is an Orlando-based workforce solutions provider dedicated to delivering elite services worldwide. With a focus in government healthcare, technical and support services, engineering, and travel healthcare, Loyal Source provides exceptional custom solutions to both private enterprise and government agencies. Loyal Source is a military friendly employers and proud partner of the Military Spouse Employment Partnership program. 

For more information go to our website www.loyalsource.com and follow us on LinkedIn, Facebook & Twitter for other positions currently open. 

Loyal Source does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. 

This contractor and subcontractor abides by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a).
These regulations prohibit discrimination against qualified individuals on the basis of protected veteran status or disability, and require affirmative action by covered prime contractors.