Job Description
SUMMARY
The Quality Assurance Auditor independently conducts standardized audits across VA Medical Disability Examination (MDE) clinics and, as the audit program expands, other healthcare and federally regulated operations. Reporting to the Quality Audit & CAPA Manager, this role evaluates compliance with contractual requirements, operational standards, and enterprise quality expectations; documents objective evidence and nonconformities; and delivers evidence-based reporting to program leadership.
The Auditor remains independent from the activities being audited and applies a consistent methodology; supports the evaluation, documentation, and follow-up of nonconformities and corrective and preventive action (CAPA); and contributes to the organization’s ISO 9001-aligned Quality Management System (QMS). This position requires extensive travel, sound judgment, strong analytical skills, and professional engagement across diverse onsite environments.
JOB CLASSIFICATION
Pay Rate: $70,000 / year
DUTIES AND FUNCTIONS
Audit Execution & Field Assessments
· Execute independent, standardized site and program audits assigned and scheduled by the Quality Audit &
CAPA Manager.
· Assess compliance with contractual requirements, performance work statements, key performance indicators, operational standards, approved procedures, and applicable regulatory requirements.
· Conduct audit in-briefs, onsite observations, interviews, record reviews, sampling, evidence collection, and exit briefings in accordance with approved audit protocols.
· Evaluate operational workflows, documentation, customer or patient experience, and control effectiveness to identify risks, nonconformities, and improvement opportunities.
· Maintain independence, objectivity, confidentiality, and professional judgment throughout each audit engagement.
· Conduct subcontractor, supplier, or other program quality reviews as assigned.
Audit Documentation, Reporting & CAPA Support
· Document objective evidence, observations, and nonconformities accurately using approved criteria, templates, and escalation protocols.
· Prepare complete, timely audit reports for review and approval by the Quality Audit & CAPA Manager.
· Immediately elevate complex, systemic, or high-risk issues to the Quality Audit & CAPA Manager for direction and disposition.
· Provide audit data and supporting evidence for manager-led trending, enterprise reporting, risk escalation, and performance improvement activities.
· Support root cause analysis and corrective and preventive action (CAPA) activities by supplying evidence, participating in assigned reviews, and completing follow-up verification.
· Track assigned audit actions and submit closure evidence to the Quality Audit & CAPA Manager; CAPA ownership, approval, and closure authority remain with the manager or designated process owner.
Audit Methodology & QMS Support
· Use audit plans, checklists, sampling methods, evidence requirements, and reporting templates approved by the Quality Audit & CAPA Manager.
· Maintain complete and traceable audit records in accordance with Quality Management System and records-control requirements.
· Participate in calibration activities, joint assessments, and competency evaluations led by the Quality Audit & CAPA Manager.
· Provide field-based feedback on audit tools, standard operating procedures, checklists, training materials, and opportunities to improve audit consistency.
· Support internal audits of corporate processes, controls, and standards while remaining independent from the activities being audited.
· Maintain current knowledge of ISO 9001 principles, audit practices, contractual quality requirements, and regulatory expectations relevant to assigned operations.
Healthcare & Federal Program Audit Execution
· Evaluate operational workflows, documentation standards, and compliance requirements in VA Medical Disability Examination clinics and other assigned healthcare environments.
· Apply approved audit criteria in ISO-aligned, non-ISO, government-contracted, and other federally regulated operations.
· Verify objective evidence against applicable contractual, regulatory, program, and enterprise requirements without assuming process ownership.
· Coordinate through the Quality Audit & CAPA Manager when requirements are unclear or when subject-matter expertise is needed to validate evidence or determine escalation.
Collaboration, Competency & Field Operations
· Coordinate with the Quality Audit & CAPA Manager on audit scope, schedules, priorities, travel, escalation requirements, and reporting expectations.
· Communicate audit scope, objective evidence, findings, risks, and improvement opportunities clearly and professionally to onsite and program stakeholders.
· Complete onboarding, calibration, and ongoing competency requirements in audit techniques, evidence collection, report writing, root cause analysis, and applicable program requirements.
· Conduct field and remote audits in support of the Operational Excellence Quality Assurance function and enterprise audit program.
· Travel to clinics, offices, and other operational facilities nationwide, including short-notice assignments based on operational needs.
· Perform other audit-program duties assigned by the Quality Audit & CAPA Manager that are consistent with the scope and independence of the Quality Assurance Auditor role.
EDUCATION AND EXPERIENCE (REQUIRED)
· Bachelor’s degree in quality management, business administration, healthcare administration, operations, or a related field preferred; equivalent relevant experience may be considered.
· Minimum of 2 years of experience in quality assurance, auditing, healthcare operations, federal contracting, or a similar regulated environment, including experience conducting internal, operational, compliance, or supplier audits.
· Experience in healthcare, government contracting, or federally regulated operations preferred.
PREFERRED REQUIREMENTS
· ISO 9001 Internal Auditor or Lead Auditor training.
· Experience with VA MDE, healthcare operations, or similar federally regulated programs.
· Lean, Six Sigma, or process improvement training or certification.
· Experience using audit checklists, inspection protocols, CAPA workflows, or compliance frameworks.
· Ability to obtain and maintain any federal security clearance or suitability determination required for assigned programs; prior clearance experience preferred.
KNOWLEDGE/SKILLS/ABILITIES (KSA)
Knowledge: ISO 9001 QMS principles, nonconformity and corrective action processes, audit methodologies, and operational auditing in healthcare, federal contracting, and other regulated environments.
Skills: Evidence collection; audit sampling; root cause analysis; technical and audit report writing; stakeholder briefings and engagement; proficiency with EMR systems, audit tools, and Microsoft 365.
Abilities: Exercise integrity, professionalism, sound judgment, analytical thinking, and attention to detail; communicate effectively with stakeholders; work
independently in diverse onsite environments; manage multiple priorities; and travel extensively.
SUPERVISORY RESPONSIBILITIES
This position has no direct supervisory responsibilities and reports to the Quality Audit & CAPA Manager. The Auditor may provide peer guidance, participate in calibration activities, and share feedback on audit tools and practices but does not manage personnel.
WORK ENVIRONMENT/CONDITION
Work is primarily remote, with required onsite assessments in offices, clinics, healthcare facilities, and other operational environments nationwide. The position requires up to 75% travel and may include short-notice assignments based on operational needs.
PHYSICAL DEMANDS
The position requires the ability to travel using multiple transportation modes and to walk or stand for extended periods during onsite assessments, including in varying weather conditions.
About Loyal Source
Loyal Source provides healthcare and technology solutions designed to improve outcomes and support mission-critical operations. Guided by innovation and purpose, we help organizations achieve success across complex challenges worldwide. Loyal Source is a military friendly employer and proud partner of the Military Spouse Employment Partnership program.
Loyal Source uses AI‑powered voice screening as part of our application process. After you apply, you will receive a brief qualification survey via text or email. Candidates who meet the position requirements will then be invited to complete a quick AI‑powered voice assessment. This easy, no‑scheduling‑required process helps us and the candidate move the hiring process forward faster.
We are committed to providing equal employment opportunities to all applicants. If you have a disability or medical condition and need a reasonable accommodation to participate in this step of the hiring process, you may request an alternative method or accommodation at any time by contacting Human Resources at HRmgt@loyalsource.com.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation by contacting HR at HRmgt@loyalsource.com. If you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability, please select the accessibility menu to the (right or left) for more assistance. You can also request reasonable accommodations by contacting a telecommunications relay service by dialing 711 for direct access and assistance (tty).
This contractor and subcontractor abides by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a).
These regulations prohibit discrimination against qualified individuals on the basis of protected veteran status or disability, and require affirmative action by covered prime contractors.
