MDE Job Description: Clinic Supervisor

Summary

The Clinic Supervisor (CS) is a Supervisory Certified Medical Assistant who is responsible for oversight of supporting operations and administration for a Medical Disability Examination (MDE) Clinic. The CS will help cultivate an environment that achieves the organization’s mission through quality in care, efficiency, and a focus on core values. The CS will handle the overall direction, coordination, implementation, execution, and completion of contractual requirements with the end goal of delivering quality experience for the Veteran, providers, and communities served. The CS will report to the Area Manager (AM) or to a Clinic Manager (CM) as directed.

Duties and Functions

Operational Responsibilities:

·       Manages clinical operations of an MDE clinic

·       Supervises the operations and delivery of medical disability services

·       Implements, monitors, and maintains clinical practice and quality management standards

·       Establishes and maintains effective, collaborative relationships with examiners and other stakeholders

·       Collaborates with multi-disciplinary stakeholders to resolve issues and meet access

·       Supervises and maintains Veteran care and quality service standards to meet the expectations of Loyal Healthcare and the VA

·       Provides operational accountability for, and coordination of, diagnostic services

·       Ensures examiners deliver high-quality services to Veterans that comply with the Department of Veteran Affairs (VA) healthcare standards, as well as with local, state, and federal requirements

·       Ensures safety in the clinic by inspecting the emergency kits (expired items, etc.) and assisting with medical emergencies

·       Recommends and evaluates processes to improve systems and Veteran care results across the continuum of care

·       Assists AMs in implementing policies and procedures

·       Supervises and monitors the implementation of clinic policies and procedures which support the goals of the department and organization

·       Assists in resolution of administrative and operational issues, including the maintenance of clinic property, computer systems, and installed software applications

·       Resolves problems in administrative and clinical areas as needed

·       Performs the duties of a Medical Assistant as needed

·       Ensures all clinic logs are accurate and timely

o  Clinic logs would include:

§ Automated external defibrillator (AED)

§ Temperature logs of the laboratory fridges

§ Expired medication

§ Fire extinguisher

·       Conducts inventory counts on a consistent basis

·       Orders and stocks medication, addresses shortages if necessary

·       Assists with rescheduling appointments as needed if support@mde4vets.com is unable assist

Staffing Responsibilities:

·       Provides first-line supervision and time approval for clinic staff

·       Provides staff with training and education on medical emergencies and equipment

·       Ensures staff is trained and operates in compliance with all government and other regulatory agencies

·       Supervises clinical staff, planning and adjusting staffing as needed daily to maintain safe Veteran care and efficient operations

·       Supervises the use and maintenance of equipment, supplies, and medications

·       Evaluates employee performance and recommend merit increases, promotions, and disciplinary actions

·       Ensures staff provide the highest quality of care, complying with the Joint Commission, local, state, and federal requirements

Additional Responsibilities:

·       Maintains strict confidentiality

·       Ensures compliance with regulations and standards

·       Acts as a Veteran advocate, resolving Veteran care issues

·       Serves as a liaison between site and external agencies

·       Participates in management or leadership meetings as requested or directed

·       Assists leadership in the development of clinic strategic plans and objectives based on the identified needs of Veterans

·       Assists in managing and resolving Human Resource (HR), labor relations, employee and department safety, and risk management issues

·       Performs other duties as needed

Education and Experience Requirements

·       Current Basic Life Support for Providers, by American Heart Association (AHA)

·       Two or more (2+) years of supervisory or management experience in a health care setting

Education and Experience Preferred

·       Medical Assistant with current state certification

·       Associate’s degree or 30+ undergraduate college credits

Knowledge/Skills/Abilities (KSA)

Knowledge:

·       Computer literate with proficient in Microsoft Office, Google Suite, electronic medical records, with the ability to learn new applications easily

Skills:

·       Highly organized and ability to work independently

·       Excellent observational, verbal, and written communication skills

Abilities:

·       Ability to administer conflict resolution techniques

·       Ability to work with people from diverse backgrounds

·       Ability to supervise and direct administrative and clinical personnel

Supervisory Responsibilities

The CS supervises clinical and administrative staff, ensuring efficient clinic operations that satisfy the Veteran all relevant stakeholders.

Key Collaborators

The CS reports to either an AM or CM depending upon the region and assignment, so close collaboration with one or both parties is pivotal to CS success. The CS works directly with clinical and administrative staff, medical examiners, and VA MDE personnel.

Physical Demand

The employee is frequently required to walk; use hands to finger, handle, or feel; and reach forward with hands and arms. The employee is occasionally required to sit and stoop, kneel, or crouch. The employee must frequently lift and/or move up to 20 pounds and occasionally lift or move 50 lbs. The employee may be required to transfer and/or treat those who are wheelchair bound.

Acknowledgement

Loyal Source does not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.

This contractor abides by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform. All employees are required to perform the essential functions, physical demands and intended purpose of their role in a satisfactory manner.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation by contacting HR at HRmgt@loyalsource.com. If you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability, please select the accessibility menu to the (right or left) for more assistance. You can also request reasonable accommodations by contacting a telecommunications relay service by dialing 711 for direct access and assistance (tty).

This contractor and subcontractor abides by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a).
These regulations prohibit discrimination against qualified individuals on the basis of protected veteran status or disability, and require affirmative action by covered prime contractors.