This position is a full-time onsite Quality Technician position working for Loyal Source Government Services (LSGS). The Quality Technician is responsible for conducting independent, objective assessments of program and site operations to ensure compliance with contractual and Performance Work Statement (PWS) requirements, industry standards to include the National Detention Standard (NDS), and key performance indicators (KPIs). This role requires observing and analyzing operational processes, reporting findings, and tracking improvements with local and LSGS leadership. The Quality Technician will play a crucial role in maintaining quality and ensuring adherence to regulatory and accreditation requirements. The Quality Technician will support a facility that operates 24/7/365 and shift options include evenings, weekends and holidays.

Pay Rate: $28/hr

Duties & Functions:

·      Monitors and audits process against established standards and conduct continuous analysis of quality defects and deviations.

·      Observe onsite processes, patient or customer satisfaction, and overall operational efficiency and quality.

·      Collaborates with site and company leadership to develop solutions identified areas of concern and continuous improvement opportunities.

·      Analyze and interpret data from site assessments to identify trends, risks, and areas for improvement.

·      Conduct subcontractor management quality reviews per the programs Subcontract Management, Quality Management or Program Management Plans.

·      Keep current on industry regulations, quality standards, best practices and process optimization strategies.

·      Support updates to inspection protocols and training materials to reflect any new requirements.

·      Maintain accurate documentation of assessments and recommendations.

·      Prepare and present detailed post-site visit reports summarizing and detailing findings.

·      Foster a culture of continual improvement, accountability and excellence.

·      Support the development and update of policies and standard operations procedures.

·      Design and deliver training programs to staff on quality standards and compliance requirements.

·      Foster a culture of continuous improvement and quality awareness among staff.

·      The Quality Technician participates with other Quality and facility team members to review requirements, identify controls, develop audit checklists, perform oversight activities, and perform assessments of contractual requirements, environmental and safety checks, local statutes, laws, and regulations, as well as other unique requirements.

Education & Experience:

·      Bachelor’s degree is preferred (5 years of healthcare quality assurance related experience may be considered equivalent to a bachelor’s degree).

·      2 to 4+ years of experience in the quality field, correctional healthcare administration, or medical field is a must.

·      Certified Correctional Health Professional (CCHP) or similar certification demonstrating in depth knowledge of detention health services standards and compliance.

·      Experience with applying and assessing facilities compliance to the NDS is required.

·      Experience with quality and healthcare industry standards. Examples include but are not limited to National Commission on Correctional Healthcare (NCCHC), ISO 9001, National Association for Healthcare Quality (NAHQ), The Joint Commission (TJC), and Occupational Safety and Health Administration (OSHA).

Preferred Requirements:

·      Strong interpersonal skills and an ability to work independently.

·      Strong analytical, organizational, and problem-solving skills.

·      Ability to work in a multi-cultural and multi-lingual environment.

·      Strong understanding of medical documentation.

Knowledge/Skills/Abilities:

Knowledge: A working understanding of the principles of quality control, quality assurance and program management in a variety of industries including Federal and State Government, Military and Healthcare.

Skill: Competence with QA Methodologies, audit techniques, data collection and analysis, root cause analysis, and excellent written and verbal communication skills.

Ability: Ability to independently work and display a high level of professionalism with onsite staff. Capability to analyze data and present observations of overall quality and program management practices overseeing large programs , incorporating trend analysis, and other quality tools.

Supervisory Responsibilities

This is a non-supervisory position.

Work Environment/Condition

This position includes indoor medical services facilities and office space that have general conditions that account for comfort. Multiple buildings on a campus may require travel on uneven walking surfaces.

Physical Demands

This work requires some physical exertion, such as long periods of standing; walking or jogging over rough, uneven, or rocky surfaces; recurring bending, crouching, stooping, stretching, reaching, or doing similar activities.

Acknowledgement

Loyal Source does not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform. All employees are required to perform the essential functions, physical demands and intended purpose of their role in a satisfactory manner.

I attest that I can perform the essential job functions as outlined in this job description with or without any reasonable accommodation(s). I understand if I want to inquire about or seek reasonable accommodations, I am required to contact Human Resources at HR@loyalsource.com.

I acknowledge that I have read and understand the essential job functions, work environment/conditions, exemption classification and physical demands set forth in the job description provided for my position.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation by contacting HR at HRmgt@loyalsource.com. If you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability, please select the accessibility menu to the (right or left) for more assistance. You can also request reasonable accommodations by contacting a telecommunications relay service by dialing 711 for direct access and assistance (tty).

This contractor and subcontractor abides by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a).
These regulations prohibit discrimination against qualified individuals on the basis of protected veteran status or disability, and require affirmative action by covered prime contractors.