Provider Liaison II

Summary

The Provider Liaison II (PL-II) plays a pivotal role in fostering strong, sustainable relationships with network physicians and internal business partners. This position aims to enhance physician satisfaction, scale the provider network, and boost operational efficiency. Serving as a vital link between Operations, Quality Assurance (QA), and the Training team, the PL-II ensures that providers fulfill their roles while adhering to compliance and contractual guidelines.

A successful National Agency Check with Inquiries (NACI) background investigation is mandatory.

Pay Rate: $33.65 / hour

Responsibilities

Comprehensive Examiner Network Management:

·       Ensure provider accounts comply with all program eligibility requirements and are accurately maintained within applicable systems.

·       Guarantee completion of all VA TRAIN and MDE4VETS Training requirements in collaboration with internal teams.

·       Continuously communicate with designated Point-of-Contact of the accounts via routine emails, phone calls, and face-to-face meetings.

·       Proactively anticipate and address potential issues to prevent downstream problems and optimize provider experiences.

·       Ensure timely completion of all pending actions in the MDE4VETS queues.

Training and Development:

·       Uphold updated examiner availability in MDE4VETS and Salesforce systems.

·       Coach providers on company best practices to ensure high-quality medical reports are completed as per contractual requirements and within set timelines.

·       Facilitate regular meetings and training sessions to enhance communication and skill development for both internal and external stakeholders.

Interdepartmental Collaboration and Trend Analysis:

·       Work closely with teammates, internal teams, and external partners to streamline operations.

·       Conduct trend analysis to identify opportunities for improving provider experience and network efficiency.

·       Provide data-driven recommendations to enhance overall examiner network performance.

Additional Responsibilities:

·       Assist in identifying examiner coverage for special events.

·       Lead initiatives to refine and implement effective training and communication strategies.

·       Perform other duties and responsibilities as assigned by management.

Requirements

·       Bachelor’s degree from an accredited institution in a healthcare-related field or equivalent work/educational experience.

·       Proven ability to adapt to a dynamic work environment while handling multiple priorities.

·       Administrative account management experience of minimum 3+ years

·       Previous customer service experience required 1+ years. Customer Service experience with the following is required:

·       Customer interaction through various communication channels (phone, email, text)

·       Issue Resolution: Resolving customer complaints and providing solutions and alternatives

·       Ability to identify opportunities to add examiners to existing market if needed

·       Strong writing and analytical skills combined with excellent communication abilities tailored to various audiences.

·       Exceptional organizational and time management capabilities with a talent for multitasking and effective prioritization.

·       Must have previous account management experience

Preferred Requirements

• MDE experience

ACKNOWLEDGEMENT

Loyal Source provides healthcare and technology solutions designed to improve outcomes and support mission-critical operations. Guided by innovation and purpose, we help organizations achieve success across complex challenges worldwide. Loyal Source is a military friendly employer and proud partner of the Military Spouse Employment Partnership program.  

Loyal Source uses AI‑powered voice screening as part of our application process. After you apply, you will receive a brief qualification survey via text or email. Candidates who meet the position requirements will then be invited to complete a quick AI‑powered voice assessment. This easy, no‑scheduling‑required process helps us and the candidate move the hiring process forward faster.  

We are committed to providing equal employment opportunities to all applicants. If you have a disability or medical condition and need a reasonable accommodation to participate in this step of the hiring process, you may request an alternative method or accommodation at any time by contacting Human Resources at HRmgt@loyalsource.com. 

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation by contacting HR at HRmgt@loyalsource.com. If you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability, please select the accessibility menu to the (right or left) for more assistance. You can also request reasonable accommodations by contacting a telecommunications relay service by dialing 711 for direct access and assistance (tty).

This contractor and subcontractor abides by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a).
These regulations prohibit discrimination against qualified individuals on the basis of protected veteran status or disability, and require affirmative action by covered prime contractors.