Job Description
SUMMARY
The Director of Capacity is responsible for providing program oversight on all functions related to capacity and throughput. This role involves supervising key managers and ensuring resources are optimally aligned to meet production and timeliness performance metrics. The Director of Capacity will have a comprehensive understanding of all clinic and network partner resources within the assigned region and will liaise with various departments to ensure seamless operations.
Pay: $130,000
DUTIES AND FUNCTIONS
- Provide program oversight on all functions related to capacity and throughput.
- Supervise the Operations Manager’s.
- Ensure resources are aligned to meet production and timeliness performance metrics.
- Have a complete understanding of all clinics and network partner resources within the assigned region.
- Liaise with Recruitment, Area Managers, Clinic Managers, Provider Liaisons, Examiner Support, and Case Management.
- Demonstrate advanced proficiency in Microsoft Excel and other business intelligence, reporting, and data management tools; leverage complex data analysis, forecasting, trend identification, capacity modeling, and performance metrics to drive strategic capacity decisions, optimize resource allocation, and support achievement of production and timeliness objectives.
- Champion and embrace the responsible use of Artificial Intelligence (AI) and emerging technologies to enhance operational effectiveness, improve decision-making, identify capacity risks and opportunities, automate routine processes, and generate data-driven insights that support strategic planning, resource optimization, production goals, and continuous process improvement.
EDUCATION AND EXPERIENCE
· BA/BS in a related field or associate's degree in business, healthcare, or a related field, plus a minimum of 3 years of relevant MDE, VA, or active-duty military experience.
· Extensive understanding of capacity and throughput management.
· Proficiency in using mapping tools, Microsoft Suite, and data analytics.
· Excellent organizational and multitasking skills.
· Strong interpersonal skills with the ability to communicate effectively and interact with people from diverse backgrounds across multiple workstreams.
PREFERRED REQUIREMENTS
· MBA
· 5 years' experience in relevant VA Medical Disability Exam performance, large scale federal operational performance, healthcare operations or similar healthcare management.
· Proven success in working in a team environment across multiple geographic regions
KNOWLEDGE/SKILLS/ABILITIES (KSA)
Knowledge
- · Knowledge of capacity planning, throughput management, production performance, and timeliness metrics within healthcare, MDE, VA, federal operations, or a similar operational environment.
- · Knowledge of clinic operations, network partner resources, provider coverage, examiner support, case management workflows, and cross-functional operational dependencies.
- · Knowledge of data analytics, forecasting, performance reporting, mapping tools, business intelligence tools, and responsible use of AI or emerging technologies to support operational decision-making.
Skills
- Advanced skill in Microsoft Excel, data analysis, reporting, forecasting, trend identification, and capacity modeling.
- Strong leadership, organization, communication, relationship management, and multitasking skills across multiple departments, regions, and workstreams.
- Skill in identifying operational risks, analyzing performance gaps, developing action plans, and supporting continuous process improvement.
Abilities
- Ability to oversee regional capacity functions, align resources to production needs, and drive achievement of operational performance goals.
- Ability to collaborate effectively with Recruitment, Area Managers, Clinic Managers, Provider Liaisons, Examiner Support, Case Management, and other key stakeholders.
- Ability to make data-driven decisions, adapt to changing operational priorities, manage competing demands, and maintain accountability in a remote work environment.
SUPERVISORY RESPONSIBILITIES
Supervise the Operations Manager(s) in their respective region.
WORK ENVIRONMENT/CONDITION
This position may be performed either in a professional office environment or from a remote home office, depending on the employee's location. Location of work will be confirmed during the time of interview based on location of residence.
The role requires the use of standard office equipment, including a computer, phone, keyboard, mouse, and other technology necessary to perform job duties. Occasional travel may be required, including air travel for meetings, training, operational support, or other business needs.
PHYSICAL DEMANDS
This role requires the ability to sit for extended periods while performing computer-based work. The employee must be able to use a computer, keyboard, mouse, phone, and other standard office equipment.
The employee must also be able to occasionally travel by plane, as business needs require. Additionally, the employee must be able to lift up to 15 pounds on occasion.
About Loyal Source
Loyal Source provides healthcare and technology solutions designed to improve outcomes and support mission-critical operations. Guided by innovation and purpose, we help organizations achieve success across complex challenges worldwide. Loyal Source is a military friendly employer and proud partner of the Military Spouse Employment Partnership program.
Loyal Source uses AI‑powered voice screening as part of our application process. After you apply, you will receive a brief qualification survey via text or email. Candidates who meet the position requirements will then be invited to complete a quick AI‑powered voice assessment. This easy, no‑scheduling‑required process helps us and the candidate move the hiring process forward faster.
We are committed to providing equal employment opportunities to all applicants. If you have a disability or medical condition and need a reasonable accommodation to participate in this step of the hiring process, you may request an alternative method or accommodation at any time by contacting Human Resources at HRmgt@loyalsource.com.
ACKNOWLEDGEMENT
Loyal Source does not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform. All employees are required to perform the essential functions, physical demands and intended purpose of their role in a satisfactory manner.
I attest that I can perform the essential job functions as outlined in this job description with or without any reasonable accommodation(s). I understand if I want to inquire about or seek reasonable accommodations, I am required to contact Human Resources at HR@loyalsource.com.
I acknowledge that I have read and understand the essential job functions, work environment/conditions, exemption classification and physical demands set forth in the job description provided for my position.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation by contacting HR at HRmgt@loyalsource.com. If you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability, please select the accessibility menu to the (right or left) for more assistance. You can also request reasonable accommodations by contacting a telecommunications relay service by dialing 711 for direct access and assistance (tty).
This contractor and subcontractor abides by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a).
These regulations prohibit discrimination against qualified individuals on the basis of protected veteran status or disability, and require affirmative action by covered prime contractors.
