Employee Relations Manager

POSITION PURPOSE

The Employee Relations Manager serves as a strategic leader and subject matter expert in fostering a fair, respectful, and compliant workplace culture across the organization. This role is responsible for overseeing employee relations policies, practices, and programs, ensuring alignment with organizational values and legal standards. The Manager provides expert guidance and resolution on complex employee matters, including performance management, investigations, disciplinary actions, accommodations, and organizational changes. This position plays a critical role in shaping employee experience, mitigating risk, and supporting HR field teams and leadership in navigating sensitive employment issues.

REQUIREMENTS

·       Bachelors degree in Employee Relations, Human Resources or related field required

·       7-10+ years of professional human resource experience, employee relations preferred OR its equivalent through Advanced degree, JD, or other specialized training in labor/employee relations

·       Advanced understanding of employment and HR related laws, regulations, policies, principles, concepts, and practices, including Title VII, ADA, ADAA, and FMLA.

·       Thorough understanding of dispute resolution and excellent documentation.

·       Ability to handle controversial and/or confrontational situations.

·       Comfortable in a fast-paced environment and able to manage through ambiguity and change

·       Solid sense of accountability, high-quality judgment, and sound decision-making

ESSENTIAL FUNCTIONS AND BASIC DUTIES

·       Conduct high-level HR investigations for field staff and management to include gathering and analyzing facts, applying relevant laws, policies and best practice to reach conclusions, recommending and influence leadership actions.

·       Lead and resolve high-level employee relations cases, including investigations, conflict resolution, and disciplinary actions, ensuring consistency and legal compliance.

·       Assess, diagnose, and coach field HR Teams and employees through complex employee relations issues, relative to: performance management; workplace investigations and fact-finding; involuntary terminations; ADA accommodations; policy enforcement; workforce reductions

·       Advise HR teams, managers, and leadership on employment law, policy interpretation, and best practices in employee relations.

·       Audit and ensure all HR processes are being followed, and documentation is thorough for investigations, PIP, retention programs, progressive discipline compliance and related and specific field policies and procedures in addition to statutory compliance-related programs such as OFCCP and HIPAA compliance, document retention matters, etc.

·       Structure HR Teams and processes in the field within the expectations of specific contract guidelines and requirements and assist with contract start up on providing HR guidance on implementing policies and procedures while training HR field support on these policies and procedures.

·       Lead designing and delivering trainings for field staff, managers, leadership and the HR team that ensure compliance with relevant legislative changes and guide best practices while addressing supervisor problems and employee grievances.

·       Responsible for the development of project plans related to field Audit Support for clients. (i.e. Act as the primary point of contact to gather all of the relevant information/material for various diligence and audit requests.)

·       Serve as strategic HR business partner to field leadership and program leaders to provide proactive guidance on workforce planning, engagement, and collaborate on operational goals, contract-specific requirements and organizational effectiveness.

·       Maintain required documentation, including intake and investigative notes, supporting documents and final reports.

·       Lead the development of employee relations metrics and reporting, using data to identify trends, inform strategy, and support continuous improvement.

·       Design and implement scalable employee relations strategies and training programs to promote a positive workplace culture and ensure regulatory compliance.

·       Support contract-specific HR operations, including policy deployment, team structuring, and compliance with government and client requirements.

·       Conduct research and analysis on employment trends, labor laws, and organizational practices to inform strategic HR decisions.

·       Partner with leadership to address organizational challenges through mediation, change management, and proactive employee engagement strategies.

·       Lead documentation efforts for EEOC claims, audits, and other regulatory inquiries, ensuring thorough and accurate recordkeeping.

·       Serve as a key contributor to HR initiatives that drive organizational effectiveness and employee satisfaction.

·       Travel to client sites as needed to support field operations and ensure consistent application of employee relations practices.

·       Performs other duties as assigned.

QUALIFICATIONS

• Experience working for a Government contractor or other highly regulated environment

·       Significant high-level experience leading and conducting investigations for a large universal organization

• Broad knowledge of employee relations, complex workplace investigations, federal and state laws / regulations (including but not limited to Title VII, ADA, ADAAA and FMLA).

·       Has successfully provided expertise, consultation, guidance and coaching to managers and leadership to address sensitive and/or difficult employee behavior and performance concerns

·       Ability to handle confidential information in a professional manner and appropriately escalate issues

·       Effectively manage multiple priorities under tight deadlines, prioritize conflicting demands, and execute on initiatives with a bias towards actions and solutions

·       Exceptional communication, judgment, critical thinking, and interpersonal skills

·       Ability to influence across all levels of the organization and manage through ambiguity and change

·       Strong organizational and analytical capabilities with a commitment to confidentiality and integrity

PHYSICAL DEMANDS

·       Ability to sit or stand for extended periods while working at a computer or attending meetings.

·       Occasional lifting and carrying materials up to 15 pounds.

·       Frequent use of standard office equipment including computers, phones, printers, and scanners.

·       Ability to travel to client sites and other locations as needed, which may include walking, standing, and navigating various environments.

·       Capacity to manage multiple tasks and deadlines in a fast-paced, dynamic work setting.

I acknowledge that I have read and understand the job requirements, responsibilities, and exemption classifications, set forth in the job description provided for my position. I attest that I can perform the essential job functions as outlined with or without any reasonable accommodations.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation by contacting HR at HRmgt@loyalsource.com. If you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability, please select the accessibility menu to the (right or left) for more assistance. You can also request reasonable accommodations by contacting a telecommunications relay service by dialing 711 for direct access and assistance (tty).

This contractor and subcontractor abides by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a).
These regulations prohibit discrimination against qualified individuals on the basis of protected veteran status or disability, and require affirmative action by covered prime contractors.