Summary

The Provider Liaison Supervisor plays a pivotal role in fostering strong, sustainable relationships with network physicians and internal business partners. This position aims to enhance physician satisfaction, scale the provider network, and boost operational efficiency. Serving as a vital link between Operations, Quality Assurance (QA), and the Training team, the Lead role ensures that providers fulfill their roles while adhering to compliance and contractual guidelines. You will work collaboratively with the Regional Managers as well as the MDE Business Development team, conduct one on one meetings and assist in assignment decision making and follow up with the Account Specialist Team, as well as the Team Manager.

A successful National Agency Check with Inquiries (NACI) background investigation is mandatory.

Duties and Functions

Comprehensive Examiner Network Management:

·      Ensure provider accounts comply with all program eligibility requirements and are accurately maintained within applicable systems.

·      Guarantee completion of all VA TRAIN and MDE4VETS Training requirements in collaboration with internal teams.

·      Continuously communicate with designated Point-of-Contact of the accounts via routine emails, phone calls, and face-to-face meetings.

·      Proactively anticipate and address potential issues to prevent downstream problems and optimize provider experiences.

·      Ensure timely completion of all pending actions in the MDE4VETS queues.

Training and Development:

·      Uphold updated examiner availability in MDE4VETS and Salesforce systems.

·      Coach providers on company best practices to ensure high-quality medical reports are completed as per contractual requirements and within set timelines.

·      Facilitate regular meetings and training sessions to enhance communication and skill development for both internal and external stakeholders.

Interdepartmental Collaboration and Trend Analysis:

·      Work closely with teammates, internal teams, and external partners to streamline operations.

·      Conduct trend analysis to identify opportunities for improving provider experience and network efficiency.

·      Provide data-driven recommendations to enhance overall examiner network performance.

Additional Responsibilities:

·      Assist in identifying examiner coverage for special events.

·      Lead initiatives to refine and implement effective training and communication strategies.

·      Perform other duties and responsibilities as assigned by management.

·      Will be responsible for leading a small team of Account Specialists and conducting one on one meetings as needed, working with the Network Manager on assignments and collaborating with the Business Development Team Leads and Managers in decision making processes.

Education and Experience

Bachelor’s degree from an accredited institution in a healthcare-related field or equivalent work/educational experience.

Preferred MDE Experience

Knowledge/Skills/Abilities (KSA)

·      Proven ability to adapt to a dynamic work environment while handling multiple priorities.

·      Administrative and customer service experience of 3+ years.

·      Strong writing and analytical skills combined with excellent communication abilities tailored to various audiences.

·      Exceptional organizational and time management capabilities with a talent for multitasking and effective prioritization.

·      Must have previous account management experience

Supervisory Responsibilities

The Provider Liaison Supervisor will manage and supervise a team of Provider Liaisons in their assigned region. 

Work Environment/Condition

An indoor office space with proper lighting and climate-controlled setting.

Physical Demands

Prolonged periods sitting at a desk and working on a computer.

Must be able to lift up to 15 pounds at times.

Pay Rate: $70,000

Acknowledgement

Loyal Source is an Orlando-based workforce solutions provider dedicated to delivering elite services worldwide. With a focus in government healthcare, technical and support services, engineering, and travel healthcare, Loyal Source provides exceptional custom solutions to both private enterprise and government agencies. Loyal Source is a military friendly employers and proud partner of the Military Spouse Employment Partnership program.  

For more information go to our website www.loyalsource.com and follow us on LinkedIn, Facebook & Twitter for other positions currently open.  

Loyal Source does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation by contacting HR at HRmgt@loyalsource.com. If you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability, please select the accessibility menu to the (right or left) for more assistance. You can also request reasonable accommodations by contacting a telecommunications relay service by dialing 711 for direct access and assistance (tty).

This contractor and subcontractor abides by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a).
These regulations prohibit discrimination against qualified individuals on the basis of protected veteran status or disability, and require affirmative action by covered prime contractors.