Summary

The Director of Network Operations is responsible for the strategy, design, security, availability, and operational excellence of the organization’s network and telecommunications environment. This role provides leadership and oversight for corporate headquarters, data centers, cloud connectivity, and geographically distributed remote offices, ensuring reliable, secure, and scalable network services that support business operations and growth.

The Director leads network engineering and operations teams, manages ISP and telecom provider relationships, establishes standards and architectures, and ensures high availability, performance, and compliance across all network services.

Pay Rate: $165,000/salary

Duties and Functions

Network Strategy & Architecture

• Define and execute the enterprise network strategy aligned with business objectives and IT roadmap.
• Own network architecture for LAN, WAN, WLAN, SD‑WAN, VPN, and cloud connectivity (Azure/AWS/GCP as applicable).
• Establish network standards, design patterns, and documentation for corporate and remote office environments.
• Lead network modernization initiatives, including cloud networking, zero‑trust architectures, and network automation.

Operations & Reliability

• Ensure high availability, performance, and resiliency of all network and telecom services.
• Oversee 24×7 network operations, monitoring, incident response, and problem management.
• Lead root‑cause analysis and corrective action for major network incidents.
• Define and track SLAs, KPIs, and operational metrics for network performance and uptime.

Telecom & ISP Management

• Own relationships with ISPs, carriers, and telecom providers (internet, MPLS, SD‑WAN, voice, cellular).
• Lead contract negotiations, renewals, and cost optimization initiatives.
• Manage circuit inventory, bandwidth planning, redundancy, and failover strategies.
• Coordinate provider escalations and service restoration for outages affecting business operations.

Security & Compliance

• Partner with Information Security to design and operate secure network architectures.
• Ensure compliance with security policies, regulatory requirements, and industry best practices.
• Oversee network security controls including firewalls, segmentation, VPNs, NAC, and DDoS protections.
• Support audits and risk assessments related to network and telecom infrastructure.

Team Leadership & Development

• Lead, mentor, and develop a high‑performing network engineering and operations team.
• Establish clear roles, responsibilities, and on‑call/support models.
• Foster a culture of operational excellence, documentation, and continuous improvement.
• Evaluate staffing models, including internal resources and managed service providers.

Budget & Vendor Management

• Develop and manage the network operations and telecom budget.
• Identify cost‑saving opportunities without compromising reliability or security.
• Manage vendors, integrators, and managed service providers delivering network services.
• Ensure vendor performance aligns with contractual SLAs and business expectations.

Stakeholder Collaboration

• Partner with application, cloud, security, and end‑user IT teams to ensure network services meet business needs.
• Communicate network health, risks, and initiatives to executive leadership.
• Support business expansion, new site openings, and mergers/acquisitions from a network perspective.
• Other Duties as assigned.

Education and Experience

Bachelors Degree or equivalent career experience

Preferred Requirements

8-10 Years of network operations management experience required

Knowledge/Skills/Abilities (KSA)

Knowledge—extensive background in complex, multi-site enterprise network support.

Skill—Cisco or related certification.

Ability— verifiable experience supporting similar product mix and network infrastructure to Loyal Source environment.

Supervisory Responsibilities

Will supervise other network support staff including network architects, engineers, admins as other roles as necessary.

Work Environment/Condition

Work is generally office based, remote device management but may occasionally require site visits to managed environments and may require installation and support of physical infrastructure.

Physical Demands

Regularly seated at desk but may require installation and lifting of network devices, typically under 40 pounds.

Acknowledgement

Loyal Source is an Orlando-based workforce solutions provider dedicated to delivering elite services worldwide. With a focus in government healthcare, technical and support services, engineering, and travel healthcare, Loyal Source provides exceptional custom solutions to both private enterprise and government agencies. Loyal Source is a military friendly employers and proud partner of the Military Spouse Employment Partnership program.  

For more information go to our website www.loyalsource.com and follow us on LinkedIn, Facebook & Twitter for other positions currently open.  

Loyal Source does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation by contacting HR at HRmgt@loyalsource.com. If you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability, please select the accessibility menu to the (right or left) for more assistance. You can also request reasonable accommodations by contacting a telecommunications relay service by dialing 711 for direct access and assistance (tty).

This contractor and subcontractor abides by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a).
These regulations prohibit discrimination against qualified individuals on the basis of protected veteran status or disability, and require affirmative action by covered prime contractors.