Summary

The Director of Operations- Federal Civilian is a senior leadership role responsible for the end-to-end oversight of complex, federally contracted healthcare operations. This includes providing end-to-end operational oversight across planning, implementation, execution, monitoring, and continuous improvement of medical services. This strategic role involves managing both government and civilian contracts, ensuring the delivery of high-quality healthcare services. Will serve as a key liaison between internal stakeholders, external partners, and regulatory bodies to ensure alignment, compliance, and operational excellence. This position will provide strategic level management to the effort, ensuring that all the program goals and objectives are achieved in an efficient and effective manner. The Director of Operations- Federal Civilian drives operational execution, contract performance, and strategic growth across medical programs supporting U.S. Government (USG) customers and prime contractors. This position will leverage data-driven decision-making, robust risk management, and discipline financial stewardship to optimize performance, mitigate operational risks, and support sustainable growth of medical programs.

The Director serves as a primary interface with federal partners (including IHSC and other stakeholders), ensuring operational excellence, compliance with contractual and regulatory requirements, and delivery of high-quality, scalable healthcare services. This role requires a leader who is highly responsive, professionally credible, and capable of building and sustaining trusted relationships while navigating dynamic, high-visibility environments

Duties and Functions

Operational Leadership and Execution

• Provide full lifecycle oversight of medical operations, including mobilization, steady-state performance, and demobilization.
• Rapidly assess, stabilize, and optimize complex operational environments, ensuring continuity of care and service delivery.
• Translate strategic priorities into executable operational plans, performance metrics, and measurable outcomes.
• Ensure timely, responsive operational decision-making aligned with mission requirements.

Strategic Leadership

• Develop and implement a comprehensive medical services strategy aligned with organizational goals.
• Provide visionary leadership to enhance the effectiveness and impact of medical initiatives.
• Translate strategic objectives into measurable operational plans, KPIs, and performance targets for medical services.
• Partner with senior leadership to identify emerging healthcare trends and proactively adapt service lines and capabilities.
• Drive change management initiatives to ensure successful adoption of new programs, processes, and technologies.

Contract Management

• Oversee all aspects of medical services contracts, ensuring compliance with regulatory requirements and contractual obligations.
• Collaborate with cross-functional teams to execute contracts successfully.
• Lead execution of USG and prime contractor agreements, ensuring strict adherence to contractual requirements, scope, and service-level expectations.
• Serve as the primary operational liaison with contracting officers, CORs, other Government leadership, and prime contractor partners.
• Proactively identify and mitigate contract risks, performance gaps, and compliance vulnerabilities.
• Support contract growth, modifications, and recompete efforts through operational insight and customer engagement.
• Lead contract negotiations with internal and external stakeholders to secure favorable terms, service levels, and risk mitigation provisions.
• Monitor vendor and partner performance against contractual SLAs, initiating corrective actions and improvements as needed.
• Standardize contract management processes and documentation to enhance transparency and reduce operational risk.

Risk Management, Compliance, and Quality Assurance

• Ensure compliance with all federal, state, and local regulatory requirements, as well as contract-specific standards (e.g., IHSC and detention healthcare guidelines where applicable).
• Support risk mitigation strategies across operations, particularly in high-risk or crisis environments.
• Implement and monitor quality assurance programs, ensuring continuous improvement in clinical and operational performance.
• Oversee audit readiness, corrective action plans, and compliance reporting.
• Develop and monitor key quality metrics (e.g., clinical outcomes, patient satisfaction, service reliability) to drive performance excellence.
• Collaborate with clinical leadership to ensure adherence to evidence-based practices and clinical guidelines.
• Conduct regular quality reviews and root-cause analyses to identify gaps, implement corrective actions, and prevent recurrence.

Government Relations

• Cultivate and maintain positive relationships with government agencies involved in healthcare initiatives.
• Stay abreast of government regulations and policies affecting medical services.
• Serve as a primary point of contact for governmental and regulatory bodies on matters related to medical operations.
• Advocate for the organization’s interests in public health initiatives, policy discussions, and regulatory forums.
• Coordinate timely and accurate submission of required reports, data, and documentation to government entities.

Team Management

• Support, mentor, and inspire a multidisciplinary team of medical professionals.
• Foster a collaborative and inclusive team culture to achieve common objectives.
• Establish clear roles, responsibilities, and performance expectations for team members, providing regular coaching and feedback.
• Support professional development through training, succession planning, and career pathways for clinical and non-clinical staff.
• Promote a culture of accountability, continuous learning, and psychological safety within the team.
• Ensure leadership presence and engagement across programs, including routine site visits.

Financial Oversight

• Develop and manage budgets for medical initiatives, ensuring financial sustainability.
• Monitor financial performance against budget, identifying variances and implementing cost-optimization strategies without compromising quality.
• Collaborate with finance and leadership to develop business cases, forecasts, and investment plans for new or expanded services.
• Ensure accurate financial reporting and adherence to organizational financial policies and controls.

Auditing

• Design and oversee internal auditing frameworks for medical operations, contracts, and service delivery.
• Plan and execute regular operational and clinical audits to assess compliance, efficiency, and risk exposure.
• Analyze audit findings, develop remediation plans, and track corrective actions to closure.
• Partner with external auditors, corporate staff, prime contractor and regulatory bodies during inspections, surveys, and certification processes.
• Maintain comprehensive audit documentation and reporting to support organizational transparency and accountability.

Compliance

• Establish, implement, and maintain a robust compliance program for medical services, aligned with applicable laws, regulations, and industry standards.
• Ensure adherence to healthcare regulations (e.g., licensing, accreditation, privacy, and safety requirements) across all operations.
• Develop and deliver compliance training and education for medical and administrative staff.
• Monitor regulatory changes and assess their impact on policies, procedures, and operational workflows.
• Investigate compliance incidents, implement corrective and preventive actions, and report issues to leadership and regulators as appropriate.

Education and Experience

Bachelor's degree in Healthcare Administration, Business Administration, or a related field. Master's degree preferred.

10+ years of progressive leadership experience in federal healthcare operations or government contracting environments.

Demonstrated experience managing USG contracts and working with prime contractors.

Preferred Requirements

Established relationships with IHSC or similar federal healthcare entities strongly preferred.

Strong working knowledge of federal healthcare regulations, compliance frameworks, and detention or austere healthcare environments (preferred).

Knowledge/Skills/Abilities (KSA)

·      Seasoned in the successful development and management of logistical plans, providing crucial operational support.

·      Highly responsive, organized, and able to manage competing priorities with urgency and professionalism.

·      Exceptional customer service and interpersonal skills.

·      Available for communication by Customer personnel 24/7/365.

·      Adept at discussing and negotiating collaborative solutions in high-pressure operational environments.

·      Proven success overseeing turnkey medical operations, including startup and large-scale program execution.

·      Demonstrated ability to lead in high-pressure, rapidly evolving operational environments.

·      Exceptional communication skills with the ability to engage effectively at executive and government levels.

·      Proficient in distilling pertinent information, crafting executive-level summaries, and analyzing management and financial reports to identify trends, performance gaps, and contract status details.

·      Proven expertise in collaborative planning and cultivating relationships across organizational boundaries

Supervisory Responsibilities

While initial oversight may be limited based on current program structure, supervisory responsibilities are expected to expand as the program grows. As the Division scales, this role will assume supervisory responsibility for site-level senior leadership (e.g., Health Services Administrators and other facility leadership roles), as well as relevant corporate support staff aligned to program operations, quality, and compliance functions.

Work Environment/Condition

·      An indoor office space with proper lighting and climate-controlled setting.

·      Able to travel to Austere Environments for extended periods of time.

·      75% of travel is required to onsite locations for operational efficiency, training and leadership engagement.

Physical Demands

·       Able to bend, stand and sit for extended periods of time.

·       This work requires some physical exertion, such as long periods of standing; walking or jogging over rough, uneven, or rocky surfaces; recurring bending, crouching, stooping, stretching, reaching, or similar activities; or recurring lifting of moderately heavy patients or equipment.

·       Able to reach to retrieve documents.

·       Able to carry materials and/or file boxes up to 20 pounds.

·       Able to travel to various locations.

Pay Starting at $185,000

About Loyal Source

Loyal Source provides healthcare and technology solutions designed to improve outcomes and support mission-critical operations. Guided by innovation and purpose, we help organizations achieve success across complex challenges worldwide. Loyal Source is a military friendly employer and proud partner of the Military Spouse Employment Partnership program.  

Loyal Source uses AI‑powered voice screening as part of our application process. After you apply, you will receive a brief qualification survey via text or email. Candidates who meet the position requirements will then be invited to complete a quick AI‑powered voice assessment. This easy, no‑scheduling‑required process helps us and the candidate move the hiring process forward faster.  

We are committed to providing equal employment opportunities to all applicants. If you have a disability or medical condition and need a reasonable accommodation to participate in this step of the hiring process, you may request an alternative method or accommodation at any time by contacting Human Resources at HRmgt@loyalsource.com.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation by contacting HR at HRmgt@loyalsource.com. If you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability, please select the accessibility menu to the (right or left) for more assistance. You can also request reasonable accommodations by contacting a telecommunications relay service by dialing 711 for direct access and assistance (tty).

This contractor and subcontractor abides by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a).
These regulations prohibit discrimination against qualified individuals on the basis of protected veteran status or disability, and require affirmative action by covered prime contractors.