National Lead Examiner Trainer

Summary

The National Lead Examiner Trainer serves as the Loyal Source Medical Disability Evaluation Program’s leader for national examiner training program operations, responsible for driving standardization, quality governance, and workforce performance across all regions. Operating as a strategic supervisory and administrative leader, not solely a senior clinical trainer, the role oversees the Regional Lead Examiner Trainers and ensures alignment to national standards, operational objectives, and clinical-training best practices. This position provides program-executive-level coordination with the Medical Director, Quality Assurance, Operations, Information Technology, and examiner‑facing stakeholders to safeguard examiner competency, enhance service delivery performance, and maintain national consistency in VA C&P examiner training. Through strong leadership, analytical decision-making, and cross-functional influence, the National Lead Examiner Trainer shapes the long-term success, sustainability, and excellence of the examiner training program nationwide.

Duties and Functions

• National Program Leadership
• Own national examiner training program strategy, governance, execution, and alignment across all regions.
• Maintain national training (and examiner-facing supportive) standards, in coordination with the MDE Director of Training, and the MDE Training Specialist, including curriculum governance and SOP development and adherence.
• Ensure consistent, high-quality training implementation across diverse geographic regions.
• Supervision & Workforce Management
• Directly supervise Regional Lead Examiner Trainers, providing coaching, corrective action input, and leadership development.
• Oversee examiner trainer staffing, workload distribution, timekeeping accuracy, leave management, and performance documentation.
• Lead succession planning for Regional Lead Examiner Trainers.
• Champion examiner trainer professional development programs/strategy.
• Operations Oversight
• Manage regional examiner training program priorities, trainer assignment, escalation triage, and training & examiner support implementation.
• Drive national standardization to ensure examiner competency and alignment with clinical and operational goals.
• Quality and Performance Governance
• Review DBQs and collaborate with Quality Assurance to resolve quality issues and rejected DBQs.
• Lead quality dashboard development, trend analysis, and programmatic performance improvement.
• Govern QA escalation pathways and work with regions to implement improvement plans.
• Oversee review of Error Citation Reports, track common quality errors, and incorporate lessons learned in LSGS Clinical and Training products and services.
• Escalation Management
• Serve as the final clinical‑training escalation authority prior to Medical Director review.
• Cross‑Functional Collaboration
• Partner closely with Medical Director, Quality Assurance, Information Technology, Operations, and client-facing teams to ensure aligned communication and national consistency.
• Hiring & Talent Management
• Participate in ET (e.g., General Medicine, Psychology, Audiology) and Regional Lead hiring processes.
• Own selection standards, interview frameworks, and talent development pathways for Regional Leads.
• Technology / Systems Proficiency
• Utilize multiple technological platforms, including MDE4VETS, AI-enabled/adopted technologies, DBQ logic, virtual training tools, analytics dashboards, Zoom, and Microsoft Teams.
• Clinical Currency
• Complete one ACE DBQ biannually to maintain clinical readiness and meet VBA training requirements.
• Travel
• Conduct national site visits, executive-level meetings, and training/conference/symposium engagements as approved by the Medical Director.
• Travel up to 25%, and/or as needed to support on-site or in-person training, supportive, and operational needs. 

Education and Experience

• Licensed Nurse Practitioner (NP) or Physician Assistant (PA), unrestricted and in good standing.
• Minimum 4 years of clinical experience conducting VA Compensation & Pension exams.
• 2+ years of supervisory or leadership experience in a healthcare or clinical training capacity.
• Current BLS certification.
• Working knowledge of HIPAA, ADA, and applicable regulatory frameworks.
• Proven ability to deliver effective training and mentorship.
• 0 Must pass National Agency Check with Inquiries (NACI) background investigation.

Preferred Requirements

• 5+ years of healthcare leadership or management experience, including 2+ years supervising subordinate leaders.
• Demonstrated experience in training program leadership, clinical operations, and workforce oversight.
• Master’s degree in MBA/MHA/MPA preferred due to national operations and oversight scope.
• Proven ability to manage cross-functional initiatives and serve as a national-level operational leader.
• Military background or familiarity with military culture.
• Skilled in data analysis, process improvement, and change management.

Knowledge/Skills/Abilities (KSA)

Knowledge— The National Lead Examiner Trainer must have an in‑depth understanding of HIPAA, ADA, VA policies, and all applicable regulatory and compliance frameworks governing the C&P examination process. Comprehensive knowledge of MDE national training standards, SOP governance, curriculum oversight, and Loyal Source protocols is essential. The role requires advanced proficiency with MDE4VETS or C&P case management platforms, including expert-level capability in navigating AI-enabled workflows and applying conditional logic within Disability Benefits Questionnaires (DBQs). To support national training standardization and escalations, the Lead must maintain current knowledge of clinical updates, regulatory or procedural changes, and have a strong familiarity with military culture to ensure training relevance and accuracy across all regions.

Skill— This role requires highly advanced skills in leading, managing, and developing Regional Lead Examiner Trainers and ensuring consistent, scalable training practices nationwide. The National Lead must demonstrate expertise in curriculum governance, developing and delivering training frameworks, and overseeing onboarding, remedial instruction, and advanced clinical‑training programs. Skilled in analyzing quality metrics, reviewing DBQs for accuracy and compliance, and using data analytics to identify national trends, the Lead drives performance improvement and quality governance at scale. Proficiency in Microsoft Office Suite, analytics platforms, virtual training environments, and national change‑management execution is required, along with the ability to implement best practices uniformly across multiple regions and operational environments.

Ability— The National Lead Examiner Trainer must demonstrate the ability to supervise and guide the daily and strategic activities of Regional Lead Examiner Trainers, ensuring cohesive national operations and training alignment. The role requires the ability to serve as the organization’s senior subject matter authority for clinical-training, procedural guidance, and escalated examiner or trainer issues. The Lead must be capable of coordinating with executive leadership to implement procedural changes, operational updates, and performance improvement initiatives nationwide. Additionally, the role requires strong ability in managing national staffing considerations, workload distribution, timekeeping oversight, and workforce planning to ensure consistent regional coverage, compliance, and operational continuity across the entire program.

Supervisory Responsibilities

The National Lead Examiner Trainer holds overarching supervisory responsibility for the Regional Lead Examiner Trainers, providing strategic direction, operational oversight, and leadership development across all regions. This role ensures consistent national execution of training standards by guiding Regional Leads in their daily oversight of Examiner Trainer activities, assignments, and performance expectations. The National Lead delivers coaching, mentorship, and structured performance feedback to Regional Leads and oversees their implementation of onboarding, remedial, and advanced training initiatives for Examiner Trainers and examiners. In this capacity, the National Lead ensures national alignment, equitable workload distribution, and cohesive professional development pathways across the entire examiner training workforce.

Work Environment/Condition

•       Remote-based with travel (25%), and as operationally required.

•       Must be able to sit for extended periods, lift up to 25 lbs, and work extensively on a computer screen.

Physical Demands

·      Sit for extended periods of time

·      Lift 25lbs

·     Ability to look at a computer screen for an extended period.

Acknowledgement

Loyal Source provides healthcare and technology solutions designed to improve outcomes and support mission-critical operations. Guided by innovation and purpose, we help organizations achieve success across complex challenges worldwide. Loyal Source is a military friendly employer and proud partner of the Military Spouse Employment Partnership program.  

Loyal Source uses AI‑powered voice screening as part of our application process. After you apply, you will receive a brief qualification survey via text or email. Candidates who meet the position requirements will then be invited to complete a quick AI‑powered voice assessment. This easy, no‑scheduling‑required process helps us and the candidate move the hiring process forward faster.  

We are committed to providing equal employment opportunities to all applicants. If you have a disability or medical condition and need a reasonable accommodation to participate in this step of the hiring process, you may request an alternative method or accommodation at any time by contacting Human Resources at HRmgt@loyalsource.com. 

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation by contacting HR at HRmgt@loyalsource.com. If you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability, please select the accessibility menu to the (right or left) for more assistance. You can also request reasonable accommodations by contacting a telecommunications relay service by dialing 711 for direct access and assistance (tty).

This contractor and subcontractor abides by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a).
These regulations prohibit discrimination against qualified individuals on the basis of protected veteran status or disability, and require affirmative action by covered prime contractors.