Job Description
SUMMARY
Will be responsible for managing GENMED and AUDIO traveling providers performing MDE examinations. Owns the solutioning and coordination of all Aging and Priority Cases: Terminally Ill, 85 and Older, Homebound, Homeless, Incarcerated, Remand, etc.
DUTIES AND FUNCTIONS
· Manage GENMED + AUDIO Travel Examiners and balance Clinic Examiner Levels while providing surge support to areas of need.
· Continuously evaluate frequency, sequence, and duration of rotational Travel Events.
· Assist Senior Operations Manager with duties as needed.
· Follow Clinic SOPs for DBQ backlogs & Scorecard reviews.
· Focus on individual DBQ-level completion and production requirements.
· Liaise with Recruitment, Area Managers, Clinic Managers, and Case Management.
· Responsible for Temp Space locations to include: Identifying, negotiating terms, maintaining Business Licenses, coordinating insurance and billing.
· Utilize mapping tools to manage unscheduled inventory.
· Use the CM Dashboard for assigned Examiners.
· Manage Examiner Inquiry process and coach as needed.
· Conduct aging-case deep-dives and solutioning.
· Own the solutioning and coordination of all Priority Cases:
o Terminally Ill
o 85 and Older
o Homebound
o Homeless
o Incarcerated
o Remand
EDUCATION AND EXPERIENCE
BA/BS in related field and/or 5 years of relevant experience.
KNOWLEDGE/SKILLS/ABILITIES (KSA)
Minimum of one year of experience in healthcare staffing, office management, or working in a similar healthcare management environment.
Excellent organizational and multitasking skills are required, including the ability to coordinate multiple tasks concurrently.
Excellent interpersonal skills required with the ability to communicate effectively and interact with people of diverse backgrounds. Proven success in working in a team environment.
SUPERVISORY RESPONSIBILITIES
This position will require supervision for traveling examiners.
WORK ENVIRONMENT/CONDITION
Work is performed in a climate-controlled office with modern lighting, ensuring a comfortable and productive atmosphere.
PHYSICAL DEMANDS
Ability to operate a computer, keyboard, mouse, and other standard office equipment.
Prolonged sitting or standing, using hands for fine motor skills (like typing), visual acuity for screen and document reading, and communication skills (talking and hearing).
ACKNOWLEDGEMENT
Loyal Source does not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform. All employees are required to perform the essential functions, physical demands and intended purpose of their role in a satisfactory manner.
I attest that I can perform the essential job functions as outlined in this job description with or without any reasonable accommodation(s). I understand if I want to inquire about or seek reasonable accommodations, I am required to contact Human Resources at HR@loyalsource.com.
I acknowledge that I have read and understand the essential job functions, work environment/conditions, exemption classification and physical demands set forth in the job description provided for my position.
About Loyal Source
Loyal Source provides healthcare and technology solutions designed to improve outcomes and support mission-critical operations. Guided by innovation and purpose, we help organizations achieve success across complex challenges worldwide. Loyal Source is a military friendly employer and proud partner of the Military Spouse Employment Partnership program.
Loyal Source uses AI‑powered voice screening as part of our application process. After you apply, you will receive a brief qualification survey via text or email. Candidates who meet the position requirements will then be invited to complete a quick AI‑powered voice assessment. This easy, no‑scheduling‑required process helps us and the candidate move the hiring process forward faster.
We are committed to providing equal employment opportunities to all applicants. If you have a disability or medical condition and need a reasonable accommodation to participate in this step of the hiring process, you may request an alternative method or accommodation at any time by contacting Human Resources at HRmgt@loyalsource.com.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation by contacting HR at HRmgt@loyalsource.com. If you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability, please select the accessibility menu to the (right or left) for more assistance. You can also request reasonable accommodations by contacting a telecommunications relay service by dialing 711 for direct access and assistance (tty).
This contractor and subcontractor abides by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a).
These regulations prohibit discrimination against qualified individuals on the basis of protected veteran status or disability, and require affirmative action by covered prime contractors.
