Director of Enterprise QA & Performance Improvement

SUMMARY

The Director of Enterprise Quality Assurance and Performance Improvement provides strategic leadership for the organization’s quality management systems, certification initiatives, and performance improvement programs. This role is responsible for establishing and maintaining enterprise-wide quality standards, ensuring compliance with contractual and regulatory requirements, and driving continuous improvement across all programs and corporate functions. 

The Director of Enterprise Quality Assurance and Performance Improvement shall serve as the organization’s lead for third-party certifications and external audits, including ISO, CMMI, and other applicable frameworks, and advises executive leadership on quality, compliance, and operational risk. 

DUTIES AND FUNCTIONS

·      Lead the development, implementation, and continuous improvement of the organization’s enterprise quality management system (QMS) across all programs and corporate functions. 

·      Own and execute the organization’s certification strategy, including ISO (e.g., ISO 9001, ISO 27001), CMMI, and other applicable frameworks. Oversee readiness, gap assessments, corrective actions, and ongoing surveillance audit activities. 

·      Serve as the primary liaison with external auditors, certification bodies, and assessors, ensuring successful audit outcomes and sustained compliance. 

·      Ensure alignment of quality systems with federal contract requirements, including FAR/DFARS provisions, Performance Work Statements (PWS), and Quality Assurance Surveillance Plans (QASP). 

·      Drive quality performance to support strong Contractor Performance Assessment Reporting System (CPARS) ratings and overall contract success. 

·      Partner with Information Security and IT teams to support compliance with NIST, CMMC, and related cybersecurity frameworks as part of integrated quality and compliance systems. 

·      Establish and monitor enterprise-wide key performance indicators (KPIs), dashboards, and reporting structures to support data-driven decision-making and executive oversight. 

·      Lead internal audit programs, external audit readiness efforts, and corrective/preventive action programs across the organization. 

·      Identify trends, risks, and performance gaps through data analysis and implement corrective action plans to address deficiencies. 

·      Collaborate with executive leadership, operations, contracts, and business development teams to integrate quality strategies into day-to-day operations and long-term growth initiatives. 

·      Oversee incident reporting, root cause analysis, and enterprise risk mitigation efforts. 

·      Develop and deliver training programs to promote a culture of accountability, compliance, and continuous improvement. 

EDUCATION AND EXPERIENCE

·      Bachelor’s degree in healthcare administration, nursing, public health, business administration, or related field required.

·      Master’s degree preferred.

·      Minimum of 10 years of progressive experience in quality assurance, performance improvement, or compliance within a federal contracting, regulated, or similarly complex environment. 

·      Demonstrated experience leading organizations through third-party certification processes, including ISO and/or CMMI, with successful audit outcomes. 

·      Experience supporting federal contracts and working within FAR/DFARS-regulated environments strongly preferred. 

·      Experience with enterprise quality systems spanning multiple programs, locations, and functional areas

·      Experience working with government healthcare systems (e.g., VA, DoD) preferred.

CERTIFICATIONS

·      Certification in quality or performance improvement (e.g., CPHQ, Lean Six Sigma, or equivalent). 

·      ISO Lead Auditor or Lead Implementer certification strongly preferred. 

·      CMMI-related certification or hands-on appraisal experience preferred

·      Experience with accreditation bodies (e.g., Joint Commission, NCQA, CARF).

·      Familiarity with healthcare data analytics tools and reporting systems.

KNOWLEDGE/SKILLS/ABILITIES (KSA)

·      Strong knowledge of quality management systems, certification frameworks (ISO, CMMI), and continuous improvement methodologies. 

·      Working knowledge of federal contracting requirements, including FAR/DFARS and contract-driven quality obligations. 

·      Familiarity with NIST frameworks and CMMC requirements. 

·      Exceptional analytical, problem-solving, and decision-making capabilities. 

·      Ability to translate complex data into actionable insights for executive leadership. 

·      Strong leadership and organizational influence skills, with the ability to drive change across diverse stakeholders. 

·      Excellent written and verbal communication skills, including executive-level reporting

SUPERVISORY RESPONSIBILITIES

·      Leads and develops a team of quality assurance and performance improvement professionals. 

·      Responsible for hiring, coaching, performance management, and professional development of assigned staff.

WORK ENVIRONMENT/CONDITION

·      Standard office setting with typical lighting, temperature, and equipment.

·      May require travel to program sites, client locations, or audit reviews.

·      Extended periods of computer use, meetings, and collaboration with internal and external stakeholders.

PHYSICAL DEMANDS

·      Standard office-related activities, including sitting, standing, and computer use.

·      This position operates in a professional office environment with regular interaction across corporate and program sites.

·      Requires regular travel (approximately 25%) to program locations throughout the nation, on-site audit oversite, and corporate offices in Orlando, Florida. 

·      Preferred location is Orlando, Florida. Candidates local to the area or willing to relocate are strongly preferred.

ACKNOWLEDGEMENT

Loyal Source does not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform. All employees are required to perform the essential functions, physical demands and intended purpose of their role in a satisfactory manner.

I attest that I can perform the essential job functions as outlined in this job description with or without any reasonable accommodation(s). I understand if I want to inquire about or seek reasonable accommodations, I am required to contact Human Resources at HR@loyalsource.com.

I acknowledge that I have read and understand the essential job functions, work environment/conditions, exemption classification and physical demands set forth in the job description provided for Manage multiple initiatives simultaneously in a fast-paced environment. 

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This contractor and subcontractor abides by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a).
These regulations prohibit discrimination against qualified individuals on the basis of protected veteran status or disability, and require affirmative action by covered prime contractors.