Job Description
Loyal Source Government Services is looking for 2 full-time Pharmacy Technicians to provide remote services to Northern Arizona VA Health Care System (VAHCS) located in Prescott, AZ.
Job Summary: Pharmacy Technicians must be efficient, motivated, focuses on customer satisfaction with our Veteran population. Pharmacy Techs are expected to maintain a high degree of accurate productivity and performance while being extremely sensitive to the specific contribution to total patient care remotely for the Northern Arizona VA Health Care System (VAHCS) in Prescott, AZ. are required to deliver high-quality, compassionate, and consistent care to individuals.
Pay Rate: $22.16/hr + $5.09/hr Health and Wellness Fringe
Duties:
• Knowledge of pharmacy technician principles, practices, concepts and theories providing for sound independent work.
• Knowledge of the computerized prescription process and input of prescriptions and medication orders or electronic equivalent.
• Ability to resolve pharmacy/medication issues with other members of the healthcare team, Veterans and external customers.
• Pharmacy technicians use independent judgement to perform the full range of duties in the pharmacy. They also function as staff pharmacy technicians of the pharmacy, including pharmacy contact centers with minimal oversight.
• Processes and submits patient requests for new prescription orders and renewal requests, including controlled substances, into the computer accurately, thoroughly, and in a timely manner. Use approved VISN Clinical Contact Center Pharmacy protocols when appropriate to satisfy patient medication requests.
• Answers telephone calls from patients, physicians and other healthcare professionals. Refers to computerized prescription profile to respond to inquiries from patients concerning disposition of prescriptions, obtains information or responds to questions within the technician scope of knowledge. Documents interactions with patients and staff appropriately, including documentation in the Computerized Patient Record System (CPRS) when required.
• Replies to questions from patients regarding expired prescriptions, deleted or discontinued drug, or unavailable drug or prosthetic and/or ostomy device. Escalates inquiries of a professional scope to a pharmacist.
• Verifies patient identity prior to communicating patient health information with the patient. Two identifiers, as defined by the medical center, are required.
• Participates in managing patient prescription inquiries during inbound calls while meeting the required National specific metrics and quality monitoring.
• Communication and interpersonal relations, including the ability to professionally and courteously relate to internal and external customers.
• Properly operates the telephone including transferring calls and placing calls on hold. Handles calls efficiently and appropriately.
• Properly follows Pharmacy Phone Center scripting and resolutions that pertain to the phone call.
• Properly place a call on hold when investigating any issues related to the phone call.
• Actively and diligently treats all Veterans with respect and utmost dignity. Seeks to solve Veteran’s concerns at first contact. When required, refers to other VA resources to assist in the resolution process. Always resolves all Veteran issues in a timely and caring manner with emphasis on providing first contact resolution.
• Seeks assistance from designated Team Lead Technician(s), a pharmacist(s) or supervisor(s) when responding to unusual questions or when reasonable attempts to satisfy a caller have been unsuccessful.
• Follows applicable regulations and instructions regarding access to computerized files. Ensures Electronic Health Record (EHR) access to all sites serviced are maintained.
• Maintains National Pharmacy Technician Certification.
• Completes additional duties as assigned
Qualifications:
• Be a graduate of an Academic Technician Training Educational Program
• Pass a national certification exam and hold an active national certification by the following:
- Pharmacy Technician Certification Board (PTCB), Certified Pharmacy Technician (CPhT)
OR
- National Healthcare Association (NHA), Certified Pharmacy Technician (ExCPT)
• A minimum of one (1) year of customer service-related experience.
• Must be able to understand how to perform basic mathematical calculations.
• Have advanced typing and PC computer skills.
• Have a high school diploma or General Educational Development (GED) certificate.
Additional Information:
• VA Business Hours: 24/7, including weekends and Federal Holidays.
• Work Schedule:
o Varying 8 hour shifts between 06:00 to 23:00 (PST)
Benefits: W2 pay package with paid leave, holidays and eligibility for health insurance options.
About Loyal Source
Loyal Source provides healthcare and technology solutions designed to improve outcomes and support mission-critical operations. Guided by innovation and purpose, we help organizations achieve success across complex challenges worldwide. Loyal Source is a military friendly employer and proud partner of the Military Spouse Employment Partnership program.
Loyal Source uses AI‑powered voice screening as part of our application process. After you apply, you will receive a brief qualification survey via text or email. Candidates who meet the position requirements will then be invited to complete a quick AI‑powered voice assessment. This easy, no‑scheduling‑required process helps us and the candidate move the hiring process forward faster.
We are committed to providing equal employment opportunities to all applicants. If you have a disability or medical condition and need a reasonable accommodation to participate in this step of the hiring process, you may request an alternative method or accommodation at any time by contacting Human Resources at HRmgt@loyalsource.com.
Please note: this position is notional and contingent upon the award of a government contract.
About Notional Opportunities:
Notional opportunities are roles in the planning stages and contingent on contract awards. By applying to notional positions, you can express early interest, enhancing your employment prospects and positioning yourself at the forefront of potential job opportunities. This proactive approach gives you an edge and boosts your visibility to employers, making it a strategic choice for those eager to explore future roles and expand their professional network.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation by contacting HR at HRmgt@loyalsource.com. If you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability, please select the accessibility menu to the (right or left) for more assistance. You can also request reasonable accommodations by contacting a telecommunications relay service by dialing 711 for direct access and assistance (tty).
This contractor and subcontractor abides by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a).
These regulations prohibit discrimination against qualified individuals on the basis of protected veteran status or disability, and require affirmative action by covered prime contractors.
